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Manage Contacts

What It Is​

The Manage Contact sub-module allows HelloMe Money admins to add and manage customer support contact details for each sending country.

This ensures customers in different countries can reach local support via phone or email easily, using the correct, region-specific contact information.

Why It Exists​

  • ✅ Local Support: Allows customers in each country to contact local support, improving trust and ease of resolution.
  • ✅ Compliance: Many countries require local or region-specific customer support options for financial services.
  • ✅ Admin Control: Lets the admin team add, edit, or remove contact details as needed.
  • ✅ Frontend Display Control: Lets admins decide the order contacts appear to customers on the mobile/web app support pages.

What Admins Can Add​

When adding a contact entry, admins fill in:

  • Sending Country*: The country from which the customer is sending money (e.g., UK, Nigeria).
  • Toll-Free Number*: A phone number customers can call for free.
  • Phone Number*: A standard phone line in case toll-free is unavailable.
  • Support Email*: An email address for customer support and escalations.
  • Display Order*: A number that controls the display order on the customer-facing page (lower numbers show first).

All fields with * are required to ensure customers always have complete contact details.

How It Appears to Admins​

After adding, contact entries appear in a table for easy management:

FieldDescription
CountryThe sending country for this contact
Toll-FreeThe free-to-call support number (if available)
Phone NumberThe standard support phone line
Support EmailThe customer support email
Created ByThe admin user who added the contact
StatusShows if the contact is active or inactive
ActionOptions to edit or delete the entry

How It Connects to HelloMe Money​

  • For Customers: Shows country-specific contacts on help pages, KYC failure messages, transaction issues, and error prompts, ensuring customers see the right local contact info instead of generic numbers.
  • For Compliance: Helps HelloMe Money comply with regulatory requirements for cross-border customer support.
  • For Internal Teams: Support and compliance staff can quickly check or share the correct contact details when handling tickets or escalations.
  • For Operations: Easily onboard new countries by adding their support contacts, or deactivate contacts if a line is outdated or a partnership ends.

Editing a Country Contact​

Purpose​

The Edit Country Contact function allows HelloMe Money admins to update customer support contact details for a specific sending country.

This is useful when:

✅ A phone number changes.
✅ The support email is updated.
✅ You need to adjust the display order for prioritization.
✅ You want to add an internal comment for context.

Fields Explained​

When editing, the admin will see:

FieldDescription
Sending Country*Select the country you are updating (e.g., Nigeria, UK).
Toll-Free Number*Enter the free-call support number for the country.
Phone Number*Enter the standard (paid) support number for the country.
Support Email*Enter the customer support email address for the country.
Display Order*Enter a number indicating the position this contact should appear in the customer-facing list (e.g., 1 = top, 2 = second).

Fields marked with * are mandatory.

Example Values​

Form Input Example:

  • Sending Country: Nigeria
  • Toll-Free Number: +23448100788859
  • Phone Number: +2348100788859
  • Support Email: orutu1@gmail.com
  • Display Order: 1
  • Comment: Welcome to our country

How It Works​

1️⃣ Navigate to the Manage Contact table in the Admin Panel.
2️⃣ Click “Edit” next to the country contact you wish to update.
3️⃣ Update the fields as required:

  • Change numbers if new support lines are active.
  • Update the email if the team’s support email changes.
  • Adjust the display order for prioritization.
  • Add a comment for team reference.

4️⃣ Click Save to apply changes.

Why This Is Important​

✅ Keeps customer contact information accurate and up-to-date.
✅ Ensures customers always see valid contact options in their region.
✅ Supports compliance by maintaining accurate regional support channels.
✅ Improves operational readiness during corridor launches, updates, or partner changes.

Key Notes on Display Order​

  • Always enter a number (e.g., 1, 2, 3) in the Display Order field.
  • Lower numbers appear first in the customer-facing list.
  • Avoid duplicate numbers to maintain a clear display sequence.