Homepage
🛠️HelloMe Money — your command center for managing transactions, partners, compliance, support, and operations across global corridors.
🌐 Global Header (Persistent Top Navigation)
The header bar is always accessible and offers quick entry points to key modules:
| Element | Description |
|---|---|
| Exchange Rates | Manage/view global FX rates for different banks and countries. |
| Support | Access the Customer Support Queue and ticket system. |
| Search Bar | Quickly find remitters, transactions, or alerts. |
| Remitter Button | Jump to remitter account management. |
| Alerts Button | View system warnings or required actions. |
| Monitoring | System health, queues, or KYC validation checks. |
💬 Customer Support Queue
Module Path: Support > Customer Support Queue
Monitor and manage all customer complaints and service requests.
Ticket Categories:
- Call Back
- Cancel Transaction
- Delay in Transaction
- Name Change
- Others, Remarks, Urgent
Workflow Stages:
In Progress · Locked · Need Review · On Hold · Pending · Resolved · Waiting Reply
💱 Exchange Rates Management
Module Path: Exchange Rates
Admins can view, update, or manage buying/selling rates per country, partner bank, and channel.
Example:
Pakistan
UNITED BANK LIMITED – Channel A–D → Purchase: 00.00 | Sale: 00.00
📊 Admin Dashboard
Module Path: Admin Panel > Dashboard
Real-time metrics across key areas:
1️⃣ Transaction Status
| Status | Meaning | Count |
|---|---|---|
| Incomplete | Not yet submitted | 0 |
| Pending | Awaiting confirmation | 0 |
| Verifying | Under verification | 0 |
| Review | Manually under review | 0 |
| Processing | Being processed | 0 |
| Ready | Queued for payment | 0 |
| Paid | Successfully completed | 4 |
| Cancelling | In cancellation process | 0 |
| Cancelled | Fully cancelled | 0 |
2️⃣ Transactions by Device
| Platform | Daily Count |
|---|---|
| Website | 0 |
| Android | 4 |
| iOS | 0 |
| Total | 4 |
3️⃣ My Alerts
| Alert Type | Count |
|---|---|
| Cancellations | 0 |
| Complaints Pending | 0 |
| Deposits Pending | 0 |
| Compliance Queue | 0 |
| Paid Transactions | 4 |
| In-Process Transactions | 0 |
🌍 Country-Based Transaction Insights
Sending Countries
| Country | Currency | Total Transactions | Amount | Period |
|---|---|---|---|---|
| 🇬🇧 UK | GBP | 4 | 332,200 | Jun 18, 2025 |
Receiving Countries
| Country | Currency | Total Transactions | Amount | Period |
|---|---|---|---|---|
| 🇳🇬 Nigeria | NGN | 4 | 332,200 | Jun 18, 2025 |
📘 Need Help?
Use the sidebar to explore more detailed documentation on modules like:
- Payout Network
- Compliance Tools
- Transaction Workflows
- Partner Integrations
- User & Role Management